wrongful vac ban

vo****@gmail.c

i have recived a vac ban today but i do not and have never played on offical servers.
i only play on my own rented server where i am admin
i have never cheated or even needed to as i am the admin
i have bought skins from offical website i am not banned there as i can see i still have tokens to spend.
there i am really confused about the entire situtation.
please help

41****@qq.co

Could be a mistake from the Steam VAC system. Please submit a ticket here:
https://ordersystem.mythofempires.com/?lang=EN-US

vo****@gmail.c

415223141@qq.co replied at 2-29-2024 14:06
Could be a mistake from the Steam VAC system. Please submit a ticket here:
https://ordersystem.mytho ...

i did that but i did not get a reply only the auto confirm i sent the msg (this was 3 days ago)
since then it no longer says vac ban on my steam profile it now says game ban which pretty much the same as i have not done anything to be banned for i have also never not been able to play myth of empires seems the only thing that happened is my steam profile has been flagged as a cheater what as i have said is very unfair

also a moderator for the game on steam confirmed there was mistaken vac bans given out, my issue is that it still says on my profile i was banned

im not sure if there is anyone else i can get into direct contact with? wronguly being named and shamed as a cheater is so outragous.